Telanalysis Supports Breast Cancer Charities

Although our day-to-day work focuses on telecommunications consulting, the people at Telanalysis also look beyond our business concerns to help the communities that we and our clients live in. Breast cancer affects families everywhere, afflicting hundreds of thousands of women (and even thousands of men) and killing tens of thousands every year.  Telanalysis is stepping up its support of the fight against breast cancer by contributing to several charities that are dedicated to helping breast cancer patients and their loved ones, and to ultimately stamping out the disease.

The telecom consultants at Telanalysis have been personally involved in the cause of breast cancer education, prevention and research by participating in the Avon Walk for Breast Cancer. The Avon Walk is a two-day, 39-mile walk that takes place in cities across the country. Participants raise a minimum of $1,800 in sponsorships each. We will walk again this spring to raise money that will go to nine different charities that deal with every facet of the fight against breast cancer – research, education, diagnostic screening, financial assistance, emotional support and advocacy.

We’ve chosen to back the National Breast Cancer Foundation, an organization founded in 1991 to save lives through breast cancer education and by promoting greater awareness of the disease in order to increase early detection. Central to the foundation’s mission is providing free mammograms for those who otherwise might not be able to afford them. The foundation works with a network of medical facilities in all 50 states that offer diagnostic services and that are also able to provide continuing care for cases in which a mammogram detects a possible malignancy. The National Breast Cancer Foundation’s founder and president, Janelle Hail, is herself a 30-year breast cancer survivor. More than 83 percent of the money raised by her foundation goes directly to programs and services. The NBCF has been awarded Charity Navigator’s prestigious four-star award seven out of the last eight years.

Telanalysis will also be supporting the Breast Cancer Research Foundation, an organization that funds breast cancer research at leading medical centers worldwide in order to find ways to prevent and cure the disease in our lifetime. BCRF also works to increase public awareness about good breast health. The foundation was established in 1993 and has made $290 million in research grants since then. More than 91 cents of every dollar donated to the foundation goes to its research and awareness programs

Watch our website for ways that you can join with us in fighting breast cancer by supporting these charities.

Telanalysis is a telecom expense management company that recovers millions of dollars for businesses, schools, government agencies and non-profits by conducting phone bill audits and IT bill audits to identify telecom billing errors.  Telanalysis can recover past overcharges by telecom carriers and lower your enterprise’s future telecom spending through our ongoing phone bill management services. Call us for a free consultation and to arrange a no-risk telecom audit for your organization today at 866-300-6999.

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What Does Technology “Convergence” Mean for Business Communications?

Telecom IT ConvergenceOne thing the field of technology excels at is generating new terminology and trendy buzzwords. The tech world changes and evolves so rapidly that it continually bombards us with unfamiliar new terms and acronyms. Quite a few of these frankly lack much real significance to everyday users, but “convergence” is a word that denotes a very real and important technological concept.  Convergence will affect every kind of tech consumer and bring change to many business processes, including telecom management.

Actually, there are two important kinds of convergence in progress – the coming together of fixed and mobile telecom services, and the coming together of telecommunications and IT technologies. Both kinds of convergence are bringing fundamental and permanent change to the way both individuals and organizations purchase and use communications services. This post will deal with telecom-IT convergence.

At one time, your telephone was your telephone and your computer was your computer; there was telecom and there was information technology (IT), and they were two different and separate things. But as the two become increasingly integrated and forms of electronic communication between people proliferate, it has become popular to speak of information and communications technology, or ICT.

Of course, this convergence was inevitable. Phone calls were already being carried as digital signals, at least over some parts of the telephone network, way back in the early 1960s. Once other digital networks were created – such as the internet and wide-area networks (WANs) – it was logical that some voice traffic would migrate there, especially if there were telecom savings to be had. Voice over internet protocol (VoIP), the technology that makes services like Skype and Vonage possible, simply transmits digitized voice signals over the internet rather than via phone company cables and wires.

In practice, voice calls are just another form of data or information, and the idea of a separate network that exists almost solely to carry voice communication (i.e., the old phone system) is obsolete. Telephone service providers don’t have much incentive to spend a fortune to maintain an old network cobbled together over the last century and now made redundant by newer technologies. Indeed, in comments it submitted to the Federal Communications Commission two years ago, AT&T said that the old wireline phone system – the venerable “public switched telephone network” (PSTN) – needs to be scrapped.

It seems clear that old-fashioned wireline phone service won’t even be a choice for business telecom in the not-too-distant future. Residential customers have been abandoning wireline service at an astonishing rate, meaning that fewer people are paying to maintain the old wireline infrastructure.  At some point revenues won’t be adequate to maintain the PSTN. Meanwhile, businesses turn to VoIP services that support feature-rich phones and systems that integrate telephony with voicemail, e-mail, text messaging, instant messaging, videoconferencing and more.  All these forms of communication rely on digital networks and IT infrastructure, demonstrating convergence and the reason for the term ICT.

As an experienced telecommunications management firm, Telanalysis has been helping clients find the most efficient telecom technologies and services since 1985. Telanalysis can find significant savings for your company or organization by performing a no-risk phone bill audit or IT bill audit that will identify past billing errors and suggest new ways to save going forward. Telanalysis can also handle your enterprises’ telecom contract negotiations and perform expert telecom invoice management services. Call Telanalysis today for a free consultation at 866-300-6999.

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Despite Lagging Economy, Telecom Spending Expected to Increase

Telecom Consultant ProjectionsTelecommunications costs, as a share of the average enterprise’s total budget, long ago rose to the point that made telecom spending a top line-item expense for most businesses and organizations.  As telecom and IT technologies converge, all the while growing increasingly more important to institutional users in business, education and government, telecom and IT spending for voice, video and data services will continue to go up.

But in lean times, expectations for what technology can accomplish will likely rise faster than telecom budgets themselves, and effective telecom management will be as necessary as ever – perhaps more so – to ensure that all that money is spent wisely and efficiently, both for services and for infrastructure.

According to a report by the Yankee Group, a technology and telecom consulting firm that produces authoritative research on the tech market, worldwide capital spending on telecom actually flattened in 2009 and 2010 because of the global recession. But at the start of 2011, Yankee Group announced expectations of a rise of almost 3 percent in such spending, a prediction that Yankee and other telecom industry watchers subsequently revised upward throughout the year.

Now, as 2012 opens, industry analysts are predicting growth in IT/telecom spending this year in the neighborhood of 5.5 to 7 percent. Not surprisingly, a big chunk of this is increase expected to be attributable to acquisition and use of the latest communications technologies, including media tablets, smartphones and mobile networks. And everyone seems to agree that 2012 is the year in which business spending on wireless voice services will overtake spending on wireline-based voice communication.

Nor are these trends expected to slow down. In fact, Insight Research Corp. estimates that worldwide telecom spending will increase more than 5 percent each year for the next 5 years, reaching a total of $2.7 trillion by 2017. With all of this money in play, there is expected to be a corresponding rise in the amount that businesses spend on telecommunications management services.

Telanalysis is an experienced telecom billing consultant and telecom management firm that has been serving clients in the private and public sectors since 1985. Telanalysis can perform a no-risk phone bill audit or IT bill audit for your company or organization to reduce your telecom spending now and in the future, and to identify recoverable amounts due to past errors by your telecom providers. We also use our expertise to provide a full range of other money-saving services such as telecom contract negotiations, dispute resolution and ongoing telecom invoice management. Call Telanalysis today for a free consultation at 866-300-6999.

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How to Cut the High Costs of International Roaming

Cell Phone International RoamingMaintaining communication while doing business internationally is vital, but the cost of using voice and data services on your phone while outside the U.S. can be astronomical. Tales abound of travelers returning from overseas, or even just from a trip “next door” to Canada or Mexico, to find a bill from their cell-phone carrier exceeding $1,000 for a fairly modest amount of usage, or from background data usage that the phone’s owner didn’t even realize was taking place. With the help of a telecom consultant, a company can find the most economical and efficient way for employees traveling abroad to access voice and data services if necessary, and to avoid unnecessary and unwanted or “accidental” charges. This knowledge should be incorporated into an enterprise-wide policy on international telecommunications usage that is distributed to all employees who travel outside the U.S. Compliance can be monitored through active telecom management practices such as regular invoice reviews and phone bill audits.

Here are some suggested tips on how to reduce the cost of using a cell phone or smartphone while traveling internationally:

  • Consider signing up for your carrier’s international calling plan or international data roaming plan. For a monthly fee, these plans give you access to a tier of pricing that is lower than the usual rates for some (but probably not all) countries. While the cost per minute or megabyte is still relatively high with these plans, they can provide significant savings.
  • A more sophisticated solution is to change your phone’s SIM card while traveling abroad. A phone’s SIM card contains identifiers unique to your phone that, among other things, give information specifying your “home” network in the U.S. Voice and data transmissions are always routed through your domestic home network, which is why you incur international roaming fees when you take your phone out of the country. Purchasing a SIM card locally essentially makes you part of the local network, and buying one in each country you visit is still much cheaper than paying international voice roaming charges. Prepaid SIM cards can also be obtained in the U.S. before departure.
  • Disable data roaming using your phone’s menu before departure re-enable only when necessary. Instead of using your carrier’s data network (and incurring exorbitant charges) you can use Wi-Fi to access the internet. Keep in mind, however, that in some locations free Wi-Fi may not be as readily available as you’re used to back home.
  • Keeping a smartphone in “airplane mode” (or “offline mode”) prevents a network connection from being established and data charges from being incurred, while still allowing all non-network-based applications to be used. This can prevent your device from receiving automatic updates or synchronization, but note that calling, texting and e-mailing are not possible while in this mode. Alternatively, automatic synch and update functions can be disabled through the phone’s menu.

With extensive telecom consulting experience dating back to 1985, Telanalysis knows how to identify current telecom overspending and reduce future telecom costs for your business or organization. We also have the expertise to pursue telecom billing disputes and negotiate contracts with telecom carriers nationwide. Call Telanalysis today for a free consultation at 866-300-6999.

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AT&T Ends Pursuit of T-Mobile USA

AT&T T-Mobile MergerAT&T’s nine-month quest to acquire T-Mobile USA from its German parent company, Deutsche Telekom AG, ended with an official announcement from the American telecom and technology giant on Monday, December 19.  The two telcos announced a merger plan in March that would have resulted in AT&T becoming the largest wireless company in the United States, ahead of the current number-one, Verizon.

The deal was opposed by the U.S. Justice Department, the Federal Communications Commission and several state attorneys general, as well as by AT&T’s competitors in the wireless telecom market, most notably Sprint.  The Justice Department filed a suit in August to block the merger on anti-competitive grounds, and the FCC followed with a finding that it would be contrary to consumer interests.  Sprint filed a separate lawsuit of its own.

On its website, AT&T said it had ended its acquisition bid for T-Mobile in agreement with Deutsche Telekom “after a thorough review of options.” However, AT&T is contractually obligated to pay a $4 billion breakup fee to Deutsche Telekom. In an earlier sign to many telecom consultants and analysts then that the deal was in serious trouble, AT&T took an accounting charge to cover the breakup fee three weeks ago. The merger would have been worth an estimated $39 billion.

AT&T had said that it needed to acquire T-Mobile in order to avert a crisis in the amount of available wireless spectrum in the United States, especially as it and other wireless carriers expand services and deploy 4G capabilities. “The AT&T and T-Mobile USA combination would have offered an interim solution to this spectrum shortage,” AT&T said in a press release on its website. “In the absence of such steps, customers will be harmed and needed investment will be stifled.” In the wake of the failed deal, AT&T called for expedited approval by the FCC of its pending purchase of unused spectrum owned by Qualcomm. AT&T also said it will enter into a “mutually beneficial” roaming agreement with Deutsche Telekom.

Critics have said that in attempting to snap up T-Mobile, AT&T was simply trying to eliminate an agile competitor that could undercut it on price for some wireless services and equipment. They pointed to documents released to the FCC by AT&T itself that suggested that AT&T’s spectrum problems are of its own making and could be eased simply through better management of telecom services it currently offers.

T-Mobile is the country’s fourth-largest wireless provider, but Deutsche Telekom had been looking to unload it for some time because of worrisome sales trends, especially following the release of the latest iPhones.

With the ongoing changes in the wireless market and in the world of telecommunications generally, you need an expert telecom billing consultant to help you find the best deals for your organization. Telanalysis can perform a thorough phone bill audit for your company at no risk and with no upfront cost, and we offer comprehensive phone bill management services to insure that you’re making the most of your telecom dollars. Call us for a free consultation at 866-300-6999.

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The Hidden Costs of Telecom Services

Hidden Telecom Billing CostsIn business, what you don’t know certainly can hurt you. That’s especially true when you’re paying for telecommunications services. The billing practices and patterns of the telecom carriers could put a significant but avoidable extra financial hit on your organization unless you practice active telecom expense management and have the expertise to know what to watch out for.

The first fact of telecom billing is that a lot of errors creep into the system. Based on a sampling of phone bill audits, a whopping 85 to 90 percent of business telecom customers probably have significant errors that are costing them money. Undetected billing errors may appear on as many as 15 percent of your organization’s telecom invoices.

Overcharging by telcos can result from a host of mistakes, including duplicate billing, incorrect calculation of taxes, addition of inapplicable surcharges, charges for unused services, non-compliance with contract rates or terms, misapplication of a telecom tariff and possibly even fraudulent charges from a third-party service provider or even from the carrier itself.

Not only do these errors need to be corrected to prevent future overbilling, but past overpayments sometimes totaling thousand or tens of thousands of dollars can be recovered – if you’re willing and able to challenge incorrectly billed charges that have already been paid and negotiate a settlement. This has to be done in a timely manner since telecom carrier contracts limit the length of time a customer is allowed to revisit old charges and claim compensation for any past overpayments found.

A corollary fact to the high error rate in telecom billing is that telecom providers aren’t going to volunteer any corrections and refunds. Even if they’re the telco’s mistakes, they’re up to you, the customer, to identify and dispute. Telecom companies can be very resistant to applying a fix, no matter how justified, that eats away at their bottom lines.

Witness last year’s case involving Verizon, the country’s largest wireless carrier. It took pressure from the Federal Communications Commission to get Verizon to pledge refunds to 15 million customers who were billed $1.99 a pop for unwanted data usage sessions. The data use was in some cases initiated by software built into the phone, and in some cases it was activated accidentally by customers because of poor layout of the buttons on some Verizon handsets. The data rate schedule was structured so that a minimum charge of $1.99 was incurred no matter how short the session. Verizon may have raked in up to $90 million this way, essentially unearned money which it was nevertheless obviously reluctant to part with.

As an independent telecom consulting company since 1985, Telanalysis has the know-how to decipher your organization’s telecom and IT bills to discover the maximum savings hidden in them. We also have the expertise to pursue disputes with the telecom carriers to recover the most money possible. Telanalysis has no connection to any telecom provider and we work on a contingency basis, which means we make our living just by uncovering telecom savings for you! Call Telanalysis today for a free consultation at 866-300-6999 and let us begin lowering your company’s telecommunications bills.

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Effective Telecom Management Puts Big Demands on Busy Staff

Telecom ManagementWho’s keeping an eye your business’s telecom spending? Telecommunications management duties often fall to more than one individual in an office or enterprise, and organizational realities may mean that they’re not all communicating with each other. It may very well be that no one really has an overall picture of what your company is spending on telecom, let alone what it’s getting for the money.

It’s also quite likely that none of the employees charged with looking out for the various parts of your enterprise’s telecom expenditure is quite comfortable with the role that’s fallen to them. After all, telecommunications is a highly technical and complex field, and even well-intentioned staff might not have the right competencies to do an effective job of telecom management.

In many organizations, telecom gets dumped into the IT basket almost by default. While there certainly has been a gradual and ongoing convergence of telecommunications and computer technology, the average IT department is not equipped to approach telecom from a business and cost control perspective. And IT personnel as a rule stay so busy that they wouldn’t be able to focus on telecom spending and billing issues even if their expertise did extend that far.

Administrative generalists or accounts payable staff who handle telecom invoices may catch some obvious billing errors, but just identifying and properly coding phone charges to the right department or cost center and getting them out the door for payment is enough of a chore in itself. Checking for compliance with telecom contracts, or comparing bills to actual telecom equipment inventories, lies beyond the scope of what can be expected from even the most dedicated admin personnel.

Employees at the higher levels of the organizational hierarchy may not be very comfortable with managing telecommunications either. Even C-level officers tend to regard telecom as one of the facets of business operations with which they feel the least knowledgeable or competent, according to surveys of corporate leadership.

There’s no doubt then that procuring and efficiently deploying telecommunications systems and services today can seem like an overwhelming task. Rapidly evolving technology, ongoing changes in the telecom industry and a shifting government regulatory environment combine to make the telecom world a difficult place to navigate.

Given these challenges, expecting the average employee, and even some above-average employees, to be effective in telecom management may be hoping for more than can reasonably be expected. The truth is, to thoroughly audit, analyze and optimize business telecom spending today takes a specialist.

As a top telecom consulting company, Telanalysis can provide specialists who have the expertise and dedication to identify telecom overspending and save your organization the most money possible. Since 1985, Telanalysis has worked for the client alone, without ties to any telecom carrier. We even perform services on a contingency basis; you don’t have to pay a fee or retainer, and we succeed only by saving you money. Call Telanalysis today for a free consultation at 866-300-6999.

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AT&T, T-Mobile Put Merger on Hold – For Now

AT&T T-Mobile MergerAT&T and T-Mobile USA say they’re not yet giving up on plans to merge into the country’s largest wireless carrier in spite of the fact that the two telecom giants took the step over the holiday weekend of withdrawing the applications they filed earlier this year with the Federal Communications Commission. Many telecommunications consultants have doubted all along that the merger would actually go through because of opposition from both the FCC and the U.S. Department of Justice.

The FCC weighed in last week with a finding that the merger would not serve the public interest, and referred the matter for hearing before an administrative law judge. The Justice Department had already filed a lawsuit in August to block the deal on anticompetitive grounds, with a six-week trial scheduled to begin in February 2012.

By withdrawing their FCC applications, AT&T and T-Mobile say they will focus on the antitrust litigation for now, and refile for FCC approval at an unspecified time in the future. AT&T meanwhile has taken a $4 billion accounting charge to offset a breakup fee that it will be contractually obligated to pay to T-Mobile’s parent company if the deal does not go through.

AT&T and T-Mobile are already the second- and fourth-largest U.S. wireless carriers respectively. T-Mobile USA is owned by Deutsche Telekom AG, a German firm that is the largest telecommunications company in Europe. Deutsche Telekom has reportedly been concerned with T-Mobile’s declining position in the U.S. wireless market, especially since the introduction of the iPhone. Various suitors for T-Mobile had been rumored for some time, and the proposed merger with AT&T was announced on March 20.

The Justice Department’s complaint, filed August 31 in the U.S. District Court for the District of Columbia, asserts that T-Mobile currently plays a large role in keeping wireless pricing competitive in the U.S. and in spurring innovation in cell phone equipment and services among the biggest wireless carriers.

Rival wireless carrier Sprint has opposed the AT&T/T-Mobile merger, as has Cellular South, a Mississippi-based regional wireless provider that does business in parts of the southern U.S. as C Spire Wireless, a new name that it adopted just two months ago. Both Sprint and Cellular South took the unusual step of filing complaints of their own against the proposed merger deal in September. At one time there had actually been speculation that Sprint would seek to acquire T-Mobile.

Several states joined the Justice Department lawsuit a few weeks after its initial filing. Attorneys general from New York, Washington, California, Illinois, Massachusetts, Ohio and Pennsylvania signed on to the complaint in September. Puerto Rico subsequently joined the lawsuit as well. The Kansas attorney general, although not joining the anti-merger litigation, last week urged the FCC to block the deal, a step the agency took on November 23.  Sprint is based in the Kansas City suburb of Overland Park, Kansas.

As this latest possible consolidation in the wireless industry shows, the world of telecommunications is complex and fast-changing. The telecom specialists at Telanalysis can help your business or organization stay on top of the market and get you the best telecom deals possible. We’ve offered telecom management services since 1985 to help our clients make the most informed choices and get the best, most efficient service available from telecom providers. Call us for a free consultation at 866-300-6999.

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Telecom Management: Getting a Grip on a Top Line-Item Expense

Telecom BillingTelecommunications has evolved into such a crucial and indispensable part of business infrastructure that it’s typically among the five largest line items in a company’s budget today. For many businesses, total telecom spending even rose significantly during periods when unit pricing for telecom equipment and services was dropping because of advances in technology. In other words, increased use of telecommunications services more than offset the deflation in tech prices. Unfortunately, surveys have shown that telecom management is also one of the areas where a majority of corporate officers feel the least competent.

Such a gap between the high importance of business telecom services and the self-professed lack of knowledge among those charged with overseeing them does not bode well for a company. Odds are that in any organization, telecom spending has not been systematically optimized. In other words, it’s unlikely that your enterprise is getting the maximum bang for its telecom bucks.

The good news about this fact – the “glass-half-full” perspective – is that, in all likelihood, significant telecom savings are out there for the taking. Companies, government agencies, schools and non-profits looking to trim budgets in tough economic times might well find some of their easiest, most painless savings by digging into that bloated telecom expense line item. All it takes to root them out is a telecom audit performed by an experienced, dedicated telecom expense specialist.

Effective telecommunications management means monitoring every telecom invoice closely for overcharges and mistakes with the knowledge that at least 15 percent of telecom bills contain errors. It also entails auditing past invoices to uncover overcharges that may be recoverable and could amount to tens of thousands of dollars. Identifying unused services, putting a stop to recurring mistakes and errors and reconfiguring telecom services as efficiently as possible can bring huge future savings. Negotiating with carriers to arrive at the best settlement possible to rectify past mistakes and negotiating new telecom contracts that are not unfairly slanted to the carriers’ interests requires expertise in telecom tariffs, government regulations and rulings, customized contracts and codification.

Telanalysis is a telecommunications consulting firm that has been saving its clients money on telecom and IT spending since 1985. Telanalysis is independent company with no ties to any of the telecom carriers. We can expertly perform all aspects of good telecom management on your company’s behalf to correct past errors and save your firm money now and in the future. We find significant overbilling errors for 95 percent of our clients, and we can save a typical client anywhere from 20 to 60 percent on their average telecom bill going forward. We work on a contingency basis, meaning we don’t charge an upfront fee, just a percentage of the savings that we find for you. All that means that Telanalysis can bring one of your company’s top line item expenses more into line. Call us for a consultation at 866-300-6999.

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Negotiating Favorable Telecom Contracts Is Key to Reduced Costs and Good Service

Telecom Contract NegotiationA telecommunications audit at any business or organization will typically find significant savings and potential savings. From overbilling and other invoicing mistakes to the discovery of unused services that can be eliminated altogether, a thorough telecom audit can recover thousands of dollars in overpayments and reduce costs going forward anywhere from 20 to 60 percent.

But the real opportunity for telecom cost savings starts before a single circuit has been installed or a single bill has been sent out. One of the most important parts of telecom management is negotiating with the carriers to arrive at a contract that secures good telecom and IT service at good rates for your organization.

Telecom carriers are in business to make money, and every telco would like to lock you into a contract that commits as much of your telecom spending to their company for as long as possible, with provisions that make it hard to terminate the contract early, enforce penalties for poor service or make your own decisions about equipment upgrades and other changes.

Telecom contract negotiation can be an unpleasant and complex task, one in which you can easily feel outmatched by the greater knowledge and experience of the telco representatives. Here are some guidelines for negotiating with them:

Begin the telecom procurement process about a year before your current contract expires – Don’t put it off for so long that time limitations place you in a bad bargaining position with your incumbent carrier. The reality is that switching telecom carriers is a complex process that takes time. Don’t be forced into sticking with your current carrier if there might be a better deal and a better fit out there.

Go in prepared – Know your current telecom usage and equipment needs, and to the extent that it’s possible in the fast-changing worlds of business and technology, develop a projection of your future needs.

Interview several carriers – Make sure you’ve explored all of your options for providers of each type of service you need. It should be clear to each carrier’s rep that they’re competing for your telecom spending dollars. Your current carrier should see that you are more than willing to make a change depending on the contract terms that are offered.

Don’t agree to commit too much of your spending to a single carrier – Exclusivity clauses should never be accepted. You must be able to take your business to any other vendor if they can best serve a particular telecom need that arises. If a carrier is seeking a Minimum Annual Revenue Commitment (MARC) from you, don’t assume that a higher MARC is getting you a better deal, and don’t underestimate the value of the flexibility that a lower MARC affords you. Any MARC that you do agree to should apply to your spending as a whole; there should not be a separate MARC for each service line, because that will also limit your flexibility as technology changes.

Don’t commit to a contract term that’s too long – Resist promises of a supposedly better deal in exchange for an overly long commitment. Again, things change quickly, both in the realm of telecom and IT technology and in the business climate. Try to keep the term at 3 years or less.

Make clear the level of service that’s expected, and the consequences for the carrier if it doesn’t deliver – Meaningful metrics to measure service should be spelled out as clearly as possible in the Service Level Agreement (SLA) of any contract, as well as any resulting consequences for the carrier. Ultimately, the contract must give you the right to terminate the contract with no penalties for serious violations of the SLA.

List contingencies under which renegotiation of the contract is permitted – If either your company or the telco undergoes a substantial change in business organization such as a merger or acquisition, you should have the right to re-examine your telecommunications needs and renegotiate your contract.

Telanalysis is an experienced telecommunications consulting firm that can help you in the procurement phase with telecom contract negotiations. Telanalysis has no affiliation to any telecom carrier, so we are free to serve only your interests and nothing else. We’ve been serving clients since 1985 by helping them to lower their telecom expenditures. Call Telanalysis toll-free today at 866-300-6999.

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