When it comes to telecommunications, federal regulation prevails over telecom companies – and this is a good thing! Phone companies must abide by a very strict set of rules and regulations regarding fair service and billing. Noncompliance or stretching the rules could lead to a court case. In this way, the Federal Communications Commission is […]
Mobile phone users notice applications, photos, videos, and other items eat into their mobile storage much more quickly than ever anticipated, especially with heavy mobile phone use. For businesses, this means employees have a more difficult time working remotely on their phones and must rely more heavily on laptops, tablets or other devices that may […]
Scammers continue to refine their tactics, but consumer protections and public awareness are improving as well. Understanding the warning signs—and verifying unexpected requests independently—can help protect you and your business from costly telecom fraud.
In May 2015, the Federal Communications Commission (FCC), the Consumer Financial Protection Bureau (CFPB), and the attorneys general of all 50 states and the District of Columbia announced coordinated enforcement actions against Sprint Corporation and Verizon Wireless. The actions addressed “mobile cramming”—the placement of unauthorized third-party charges on consumers’ wireless bills, often through premium short […]
Managing mobile bills is increasingly complex. Multiple carriers, devices, plan types, roaming rules, taxes, fees and departmental needs can make billing errors and unused services hard to spot. A telecom audit can consolidate that information, identify questionable charges and align each line with actual usage.
Unexpected late fees on wireless, internet, or TV bills are frustrating, but the consequences are not identical across every provider or state. Fees, grace periods, payment arrangements, and service-suspension rules vary by company, service type, contract, and location. A late telecom payment does not automatically lower your credit score; credit risk is more likely if […]
In today’s hectic business world, many companies are choosing to go wireless. Cutting the cord to landlines and strapped monitors is proving to be beneficial for several reasons, including convenience, ease of access, immediate communication, and more. However, it is vital to ensure that a company is paired with the right wireless plan and provider. […]
The amount of data consumed over mobile networks worldwide more than doubled every year for each of the last four years, according to a February report from the IT and telecom consulting company Cisco. Several other studies and forecasts of mobile data usage indicate that this phenomenal rate of growth shows no signs of slowing […]
Stories of bad behavior by airline passengers regularly make the news, but the most common kind of passenger misconduct doesn’t get widely reported (unless, perhaps, it’s perpetrated by a celebrity). Directives to turn off electronic devices or to cease in-flight cell phone use are easily the biggest causes of confrontations between flight crews and airline […]
Some high-volume calling services once used a feature of the traditional telephone-payment system to generate unusually large access-charge revenue. The practice—known as access stimulation, traffic pumping, or access arbitrage—did not usually appear as a distinct line item on a customer’s bill. Instead, it could raise costs for long-distance carriers, which could ultimately recover those costs […]