The Answers You Need to Decode Telecom Billing

shutterstock_430364362Telecom is a large industry. The word “telecommunications” technically refers to any device that communicates wirelessly, which means computers, mobile devices and a breadth of other technology all fall under the same category. We find that most billing errors, however, occur with your company’s telephone services. With different contracts to compare, mystery “service fees,” and unreadable monthly bills it’s no wonder nearly 40 percent of phone bills are mischarged! Here’s what you need to know to get lower phone bills for your company – now: Continue reading

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Top Challenges Fast-Growing Companies Face

shutterstock_144470521Business growth is a two-sided coin: it’s great because your company is doing well and customers obviously love (and need) what you’re doing. On the other hand, rapid business growth is often unexpected. It can cause employers to get so caught up in the excitement that little things are overlooked. It’s tough to keep up with a growing business, especially when the goal is to keep up that momentum and continue growth in the next quarter. Here are a few things to watch for this quarter while your company is still growing: Continue reading

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7 Signs Your Company Needs Telecom Expense Management

shutterstock_366163586Just like a bad romantic relationship, your relationship with your telecom carrier can also go sour. The happy “honeymoon phase” is over and you’ve finally started to notice the little things they do that drive you crazy. They’re confusing. They don’t show up when they say they will. Worst of all: they take your money on a regular basis and you’re not really sure where it’s going. There are some clear-cut signs you need to break up with your telephone carrier or, at the very least, invest in telecom expense management to cut costs: Continue reading

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Cell Phone Hacking: How Safe is Your Phone?

shutterstock_221351899In 2013, a company called iSEC Partners demonstrated vulnerability in Verizon’s cell phone network by hacking into a device called a femtocell, which can be purchased by the average consumer for under $300. A femtocell is a wireless network extender that many people purchase to improve poor cell phone service. The iSEC team was able to hack into the device and gain access to all phones within a 40-foot radius. They were able to read messages, see user’s screens, and – most disturbingly – view passwords as they were typed into bank accounts and private corporate accounts. Continue reading

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Are You A Silent Victim Of Slamming And Cramming?

Your organization may be the unwitting victim of two common forms of telecommunications fraud – slamming and cramming. Slamming occurs when your telephone or Internet service is switched to another provider without your consent. Cramming occurs when your telecom bills contain unauthorized charges and services. If left unchecked, these illegal practices can cost thousands of dollars in extra fees. To make sure your bills are free of these unlawful charges, consider a telecommunications audit from Telanalysis. During our comprehensive phone bill audits and IT bill audits, we review your bills and contracts for any discrepancies. Our telecom audits can help uncover fraudulent charges, as well as billing errors and other ways to save money on your company’s telecom bills. Continue reading

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Why TEMS May Not Work For Your Organization

Many organizations utilize telecommunications expense management software (TEMS) to help control telecom expenses. Though TEMS is a great tool for catching some billing errors, it may not be the magic formula your organization needs for its telecommunications management. That’s where telecom consulting firm Telanalysis can help. Through our comprehensive telecom audits, our telecom billing consultants review and analyze telecom billing and contracts to uncover discrepancies, as well as make expert recommendations for lowering telecom costs.  Here are a few reasons why TEMS may not be the best fit for your business. Continue reading

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The FCC: Your Unexpected Telecom Ally

shutterstock_357567926When it comes to telecommunications, federal regulation prevails over telecom companies – and this is a good thing! Phone companies must abide by a very strict set of rules and regulations regarding fair service and billing. Noncompliance or stretching the rules could lead to a court case. In this way, the Federal Communications Commission is a consumer’s unlikely ally against telecommunications companies who do not always have the customer’s best interests in mind. Continue reading

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Clear Space on Your Smartphone for Better Productivity

shutterstock_268450493Mobile phone users notice applications, photos, videos, and other items eat into their mobile storage much more quickly than ever anticipated, especially with heavy mobile phone use. For businesses, this means employees have a more difficult time working remotely on their phones and must rely more heavily on laptops, tablets or other devices that may be less convenient. This quick guide from Telanalysis will help both you and your employees clear mobile storage to make space for helpful applications that help with productivity. Continue reading

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Top Telecom Scams to Avoid in 2016

shutterstock_211656691With each passing year scammers get smarter and develop new ideas. Luckily, protections against these scams also improve. More people are aware of telecom scams, which means we are better equipped to combat them in the New Year. Here’s what to watch out for in 2016: Continue reading

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How Does Cramming Impact Your Phone Bill?

TelecomSecretsIt was reported earlier this year that the FCC and CFPB ordered both Verizon Wireless and Sprint Corporation to pay $68 million to settle investigations of cramming charges. It is clear mobile phone companies are participating in unethical behavior and that our government takes these charges very seriously. Professional telecommunications audit companies such as Telanalysis are devoted to locating suspicious charges on your phone bills and contacting the appropriate parties to resolve the dispute quickly and efficiently. Continue reading

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