In August 2022, the Connecticut Attorney General and Department of Consumer Protection announced a settlement with Frontier Communications arising from more than 1,400 consumer complaints about billing, service quality, and customer service. What Frontier was accused of doing Connecticut alleged that Frontier: added a $6.99 monthly “Internet Infrastructure Surcharge” that was not adequately disclosed in […]
A practical guide to universal-service surcharges, regulatory fees, unauthorized charges, and billing controls for public-sector customers. When you are done reading this, you’re likely to appreciate the value of a Telanalysis telecom invoice audit to validate the taxes and fees you are paying and stop them if they are inappropriate. Government telecommunications bills often group […]