Your organization could be losing thousands of dollars to two common forms of telecommunications fraud: slamming and cramming. Slamming occurs when telephone or internet service is switched to another provider without authorization. Cramming involves unauthorized charges or services added to telecom bills.
Because these changes and fees can be difficult to detect, regular billing reviews are essential. Telanalysis conducts comprehensive phone and IT bill audits to identify fraud, billing errors, contract discrepancies, and cost-saving opportunities.
Slamming often begins with misleading contests, surveys, or telemarketing calls. An employee may unknowingly authorize a carrier change by responding to an offer or answering carefully worded questions. The third-party provider—or a telemarketer acting on its behalf—then reports the unauthorized switch to the local carrier.
Cramming is typically harder to spot because the charges are small and vaguely labeled, such as “member fees,” “miscellaneous,” or “third-party charges.” Individually, these fees may seem insignificant, but they can add up over time.
Telanalysis consultants have the specialized expertise to uncover slamming, cramming, and other billing irregularities, stop unauthorized charges, and pursue retroactive refunds when available. Our contingency-based fee is calculated as a percentage of the savings we identify, minimizing your financial risk.
Protect your organization from unnecessary telecom costs. Contact Telanalysis at 703.273.5700 to learn how our telecom consulting, auditing, and management services can help.